Dynamics 365: Learn in doing

Though installation of Dynamics Ax 2012 Help server was quite easy, the Help server configuration ate up more time for us. Problem: When trying to initiate a help request from client by pressing F1 we could only see an error web page “503: Service unavailable” Errors we faced while troubleshooting: Opens up browser and shows " Error 503: Service unavailable " Unable to contact server http://<ServerName:Port>/DynamicsAXHelpServer/HelpService.svc Opens up browser and shows “ No Results ” (requested topics cannot be found Troubleshooting to understand the problem and fix it:  Open the below link  http://ServerName:Port/DynamicsAX6HelpServer/Content/Microsoft/EN-US/UserHelp/6a9bdc61-b19e-4cea-8890-805a4ccba8b2.htm?DocumentSet=UserDocumentation&ContentLanguage=en-us&ResourceLanguage=en-us  in Internet Explorer and see if you can retrieve help files. This is basically to check if Help server is working for one particular form. If t...

Microsoft Dynamics AX Help is a client and server based system that distributes and displays documentation. The Help client is the Help viewer application that requests and displays documentation and gets installed with the Microsoft Dynamics AX client application. The Help server responds to the Help viewer request for documentation. In addition, the Help server stores the files that contain the Help documentation. Important: This Server-client Help system does not supply Help documentation for Enterprise Portal. You will have to install Enterprise Search to support help documentation for EP. Other information about Ax 2012 Help server which is good to know: Typically, you can initiate a help request from either the client or developer workspace by pressing F1 /button / via command.  The client identifies the Help topic to retrieve. To identify the documentation for the form from where Help is initiated, the documentation has an ID property that has the s...